Complaints Procedure

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Complaints Procedure

If you wish to register a complaint, please contact us at:

In writing: WIS Contractor Mortgages Limited, 4 Imperial Place, Maxwell Road, Borehamwood, England, WD6 1JN.
Telephone: +44 (0)20 3011 1986
Email: help@wismortgages.co.uk

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.

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From our offices in Dorchester & Bridport, our fully qualified mortgage advisers cover the whole of the UK. We offer appointments within 24 hours.


The Mortgage Broker Dorset

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01305 360886

adele@adelemortgages.co.uk

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The Mortgage Broker Dorset is a trading style of WIS Contractor Mortgages Limited who are authorised and regulated by the financial conduct authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website https://register.fca.org.uk/or by contacting the FCA on 0800 111 6768. Our Financial Services Register number is 824411. Registered in England and Wales with company registration number 11154823 the registered address is 864 Christchurch Road, Bournemouth, BH7 6DQ.

The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK. Your initial mortgage consultation is obligation free. We may charge a fee of up to 1% of the amount being borrowed, for example, if the total amount borrowed is £150,000 our 1% charge would be £1,500. However, charges are based on the complexity of your case and therefore fees may vary depending on your circumstances and mortgage loan amount, we will discuss and agree with you any fees you may be charged prior to any work being carried out.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

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